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I earned my Bachelors degree in Risk Management/Insurance from Florida State University in 1989, and my CPCU designation in 1992, eventually adding an MBA in 2022. Most of my career has been in the retail P&C arena, spanning 30 years, and I run a small retail agency with 14 employees. Our client base is broad,…
The physical and/or emotional injury in a workplace injury or illness is just the start of any workers’ compensation claim. Managing injury claims is a complex process. Carriers are continuously improving their injury management processes. If adjusters fail to consider Social Determinants of Health (SDOH), they often inadvertently delay the claim process. This may mean failing to close claims where comorbidities or other issues, such as transportation problems or lack of access to nutritious food, delay healing.
According to the Centers for Medicare and Medicaid Services (CMS), “It is estimated that 50% of all health outcomes can be attributed to SDOH, while clinical care impacts only 20% of county-level variation in health outcomes.”
Steven H. Pahl has extensive experience in the insurance industry, as demonstrated by his work with insurers such as Allstate, CIGNA, and AIG, and brokers like Aon and Arthur J. Gallagher & Co. This background provides him with a deep understanding of industry practices, policy intricacies, and the roles of various stakeholders. Currently, as…
Asperta, Ltd. is a unique independent consulting practice coaching risk managers and brokers on critical issues with property insurance underwriting submission format, data quality, and valuation, including optimization for leading CAT models. Insureds with large, complex property schedules need to attract capacity at best available terms. We offer an objective and credible insiders’ perspective on…
Insurance agents, brokers, and /or producers have a lot to worry about these days. Insurance itself has become more complicated, and the standards expected of agents by the consumer continue to dramatically increase. One might think that personal lines insurance is uncomplicated and is driven solely by price. All too often, we are bombarded by advertisements about how we can save money with one insurance company over another. That mistaken approach implies that all policies are the same, which we know is not true.
Personal line agents may find that issues of coverage are just as complicated today as any commercial policy can be and sometimes even more so. The real question is how you approach the challenge, and more importantly, how you document what you did and why.
The insurance industry has always been cyclical, going through periods of “soft” and “hard” market conditions that can last several years. Today’s agents have been thrust into what the insurance industry has historically called a “hard market.” However, this market cycle seems a bit different than those in the past and perhaps may not soften as quickly as we’ve seen in some cycles.
Colby Allen is a consultant with Agency Brokerage who has over 10 years of industry experience in finance, operations, analytics, and project management. During that time he has worked with regional agencies, national agencies, and a regional carrier. Notable projects include refinement of agency finance and operational reporting processes as well as assist in acquisitions…

