I began my insurance career in 1968 working in the claims department for the Insurance Company of North America (INA) both as a staff claims adjuster and then as a liability supervisor. After finishing law school I specialized in insurance defense for agents and brokers and for insurance companies in direct suits against them as well as coverage matters. From 2004 to 2008 I served as a consultant to the Maryland Insurance Administration. In addition to providing litigation support as an expert witness and consultant, I am an insurance instructor for courses such as Errors and Omissions and Insurance Ethics. I earned the CPCU designation in 1989 and I am a licensed property and casualty agent in Maryland. My areas of expertise include bad faith, claims handling, custom and practice in the insurance industry, agents and brokers standard of care, and insurance coverage. I have extensive deposition and trial experience.