Walter Isaacson’s new best-selling biography of Elon Musk has stirred much discussion over the management style of the billionaire entrepreneur. The book is riveting in its depiction of Musk, and this article identifies management practices that work for Musk but might be dysfunctional for sound claim management operations.

feel free to check out this article from the latest issue of the CPCU Claims Interest Group, CLAIMS QUORUM, briefly discussing whether Musk’s management style is a tutorial on managing the claim department or a tutorial on what NOT to do in managing claim operations.