Chantal M. Roberts published her first book

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Chantal M. Roberts published her first book

No one knows the stress insurance adjusters are under better than Chantal M. Roberts, CPCU, AIC, RPA. Roberts is using her experience as an adjuster, a former manager of a claims department, and an expert witness to help adjusters springboard into stronger, more confident advocates for the policyholder and claimant.

The Art of Adjusting: Writing Down the Unwritten Rules of Claims Handling is geared towards an adjuster who has five to ten years in the claims department,” Roberts explains. “Now, more than ever, adjusters must be able to accelerate their learning; managers don’t have the time or resources to devote to training. This is where the book steps in,” says Roberts, who is a sought-after speaker on claims handling and an author of 12 articles in national trade journals.

Although written for the adjuster who has already experienced many of the issues discussed, Roberts’s book is set apart from others because it also offers new adjusters an in-depth, realistic view of the insurance adjusting career field. Alex Shaw, AFIS, an adjuster in Missouri, is looking forward to the release of the book and says Roberts’s discussion on reservation of rights letters is “the best explanation in detail that I have seen or read.”

Roberts does not sugar coat the very really issues facing adjusters, but she offers solid advice on how to deal with them. This full-color book will be available by request through local and national bookstores and Amazon. It can also be ordered through Roberts’s website