Areas of Expertise:

1. Operations consulting in the area of workflow and procedures with a strong expertise in Independent Agency operations

• Developing effective workflows and procedures
• Creating meaningful agency standards
• Providing action plans to facilitate implementation of recommendations
• Developing audit processes to assure compliance and support quality control

1. Agency Errors and Omissions (E&O)  reviews and exposure identification in retail and wholesale insurance agencies

• Recommended by many of the largest E&O insurers in the country
• Performing E&O audits in retail and wholesale agencies
• Providing agents with detail reports including suggestions/recommendations and resources for following best practices in agencies

1. Serves as expert witness or consultant for Errors and Omissions litigation including:

• Insurance agent’s standard of care
• Insurance agency operations

1. Education provider for a large selection of insurance topics

• Serving on the national faculty of CIC (Certified Insurance Counselors)
• Faculty for the CPIA (Certified Professional Insurance Agent) program
• Qualified instructor for “A Practical Guide to Agency E&O Risk Management” program sponsored by the Independent Insurance Agents of America
• Teaching E&O classes country-wide, for large convention groups and smaller in-house agency venues
• Teaching a multiple array of Continuing Education Programs approved by the State of Michigan Insurance Department and many other states

1. Has published a variety of insurance industry articles over the last ten years

• Writes a nationally recognized column entitled “E&O Q&A” which is published in a variety of insurance association magazines.  This column answers insurance agent’s questions related to best practices and E&O avoidance in the insurance agency environment.

 

1. Author of Mission: EXCELLENCE – Creating an Internal E&O Loss Control Program and Mission: EXCELLENCE – Agency Errors and Omissions Checklist.  These publications outline simple steps to follow in measuring E&O exposure and establishing an internal loss control program to minimize Errors and Omissions claims.

Experience:

1. Over 30 years with a large Midwest independent insurance agency

• Personal Lines Manager, Excess and Surplus Lines Manager, Claims Manager
• Errors and Omissions Coordinator
• Agency principal

 

1. An independent consultant since 2001, working with insurance professionals to attain excellence through sound business practices and advanced education:

• Insurance agency operations consulting
• Errors and Omissions loss control
• Ethics and insurance management education
• Policy and coverage education

1. A member of the national faculty for the Society of CIC for over 20 years, teaching classes for:

• Agency as an Organization
• Managing and Sustaining Financial Strength
• Human Resources
• Agency Productivity and Effectiveness
• Legal and Ethical Responsibilities
• Personal Auto, Homeowners and Condominiums, Personal Umbrella
• Other advanced education topics

1. Secretary for AAIMCo (American Association of Insurance Management Consultants)

• AAIMCo is the only organization in the U.S. which is focuses exclusively on insurance management consulting
• Only those who meet specific criteria can be approved for membership in the organization

 

Designations and Licenses:

• Licensed Property and Casualty agent in the state of Michigan for 40+ years
• Licensed Insurance Counselor (LIC) in the state of Michigan
• Certified Insurance Counselor (CIC) since 1993
• Chartered Property and Casualty Underwriter (CPCU) since 1987
• Certified Professional Insurance Agent (CPIA) since 2011
• Associate in General Insurance (AINS)