AAIMCo Members With This Credential

AIC

Associate in Claims

Chantal M. Roberts

I am recognized by colleagues as a subject matter expert in claims management best practices. I am a highly experienced executive and provide a record of expertise and accomplishments in insurance claims management, bad faith claims management, insurance adjustment strategies, third party management and collaboration, attorney collaboration, and public speaking.   I served as the…

Mark L. Pollack

Mark Pollack is an accomplished entrepreneur, industry instructor, and subject matter expert offering at 30+ year in the insurance industry and extensive credentials and licenses. Leveraged knowledge of property and casualty claims, claim management, breach of contract, and bad faith claim handling to serve as an expert witness for both plaintiff and defendant attorneys.  Mr.…

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Craig Andrews

Craig Andrews has served in multiple roles within the property-casualty insurance industry for over 43 years.   He brings to each expert witness and consulting engagement significant experience in both the insurer and agency sectors of the insurance industry.  He has a record of success as an independent insurance agent, a commercial insurance underwriter, the manager…

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James J Moore

James founded a Workers’ Compensation consulting firm, J&L Risk Mgmt Consultants, Inc. in 1996. J&L’s mission is to reduce our clients’ Workers Compensation premiums by using time-tested techniques. J&L’s claims, premium, reserve and Experience Mod reviews have saved employers over $9.8 million in earned premiums over the last three years. J&L has saved numerous companies…

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Nancy Germond

Nancy Germond’s three decades of risk management experience give her unique insights and abilities as a consultant. An accomplished risk and claims manager, Nancy authored scores of risk-management related articles, White Papers and has presented for organizations like the Public Risk Manager Association (PRIMA) and the Society for Human Resources. Nancy Germond is the former…

Jennifer Walker

Jennifer Walker is the founding member of the Walker Law Firm, LLC. (Iowa), the Law Office of Jennifer Walker, LLC. (Georgia) and Walker Risk Consulting, LLC. (Iowa).  Jennifer was admitted to the Georgia State Bar in 2014 after a 30 year career in the insurance industry.   She was admitted to the Iowa State Bar in…

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Britta M. Moss

Britta M. Moss, CPCU, SCLA, AIC-M is a Property & Casualty Claim Consultant and Expert Witness with nearly 25 years of experience in the insurance industry. She has been retained in both insurer defense and plaintiff cases in multiple states.  Her key strengths include claim handling best practices, industry standards and coverage analysis.  Britta brings a…

Kevin Quinley

Kevin M. Quinley is a thought leader in the realm of insurance claims.  Currently, he is the Principal of Quinley Risk Associates  LLC in the Richmond, VA area and assists clients throughout the country.  He has 30+ years experience in managing casualty claims and litigation. He has a BA from Wake Forest University and an…

Bruce Heffner, Esq.

I am a lawyer and leader proficient at crafting solutions to complex problems with substantial experience in law,  reinsurance, management, insurance, compliance, risk management, underwriting, negotiations, claims, coverage analysis, and human resources, from the corporate and regulatory perspective. My formal education is a blend of administration, insurance, and law. I have a pragmatic mentoring style…

Member Credentials